Clear answers before we begin.
These are the questions we receive most often. If your situation is different, write to us and we will consider it individually.
01Do I need an appointment?
An appointment is recommended so you do not have to wait and we can prepare for the conversation. Without one, we help according to the time available.
02Do I need to visit the office?
Not always. Many requests can be prepared by phone, WhatsApp or through the secure forms on the website.
03Can you help if I live in another city?
Yes, many services can be prepared remotely. If personal attendance is required, we explain the available options in advance.
04Which languages do you use?
As a team, we communicate in Romanian, German, Hungarian and English.
05Can I send photographs of documents?
Yes. Photographs must be clear, complete, well lit and readable.
06Which file formats are accepted?
You can send PDF, JPG or PNG files: up to 25 files, 8 MB each and 25 MB in total.
07Do I have to attach documents?
No. You can first describe your request and we will reply with the appropriate document list.
08Do I need to provide both phone and email?
No. At least one is sufficient, although providing both makes it easier for us to contact you.
09How much do services cost?
The price depends on the procedure, the volume of documents and the steps required. We explain the cost before work begins.
10How long does it take?
This depends on the service and the response time of the responsible institution. We clearly distinguish our work time from external processing times.
11Do I need to bring original documents?
Send copies or photos first. We will tell you separately if an authority, notary or authorised translator needs the original.
12Do you provide certified translations?
We provide translations and, where certification is required, work with authorised translators for the relevant language combination.
13Do you provide legal or tax advice?
We provide administrative and language support. For regulated advice, we work with authorised professionals or recommend contacting them directly.
14Can you call an institution for me?
Yes, depending on the situation and the consent or power of attorney required. We agree on the purpose and scope of the call first.
15Can you accompany me to an authority or doctor?
Depending on availability and the type of appointment, accompaniment and interpreting can be arranged in advance.
16Can you help with a power of attorney and apostille?
Yes. Depending on the document and destination country, we can organise preparation, translation, the notary appointment and the apostille process.
17Can I send documents through WhatsApp?
For a short question, yes. For larger cases we recommend the secure form so all files remain together in one request.
18How are uploaded documents protected?
Files are not public. They are stored privately and the office receives a secure access link.
19Can I request deletion of my data?
Yes. Email info@borsobirou.de and we will process the request without undue delay unless a legal retention obligation applies.
20What if I sent the wrong file?
Contact us immediately and state the name used in your request. We will locate the case and clarify what needs to be replaced or deleted.
21How do I reschedule or cancel an appointment?
Use the option in the appointment confirmation or contact us as early as possible by phone or WhatsApp.
22Will I receive confirmation after submitting a form?
The website displays a submission confirmation. We receive an email notification and contact you using the details provided.
23Can I check my case status online?
Not yet. A client portal is planned for a later stage. Until then, we provide updates directly.